This policy applies to physical merchandise purchased directly through instrumentalhq.com. It works with the IHQ Terms of Use, Shipping & Delivery Policy, and Returns, Refunds & Reprints Policy.
Review before payment
Confirm the product, artwork, color, size, quantity, delivery address, shipping method, price, tax, and total before paying. Product images are representative; screen settings and production processes may create minor differences in color, placement, or scale.
Order acceptance
Submitting payment is an offer to purchase. An order is accepted when IHQ confirms it for fulfillment. IHQ may decline or cancel an order for payment failure, suspected fraud, invalid delivery information, product unavailability, pricing error, legal restriction, or another material fulfillment problem. Any amount collected for a canceled order will be handled through the original payment method.
Changes
Contact IHQ immediately if the address or product option is wrong. A requested change is not complete until IHQ confirms it. Because production can begin quickly, changes are not guaranteed after payment and may be unavailable once production starts.
Cancellation
A cancellation request may be honored only while the order remains eligible to stop. Once production begins, the order generally cannot be canceled. If IHQ confirms a cancellation after payment, any approved refund will return to the original payment method.
Availability and pricing
Products, options, fulfillment methods, and prices may change before purchase. The final checkout review controls the amount authorized for that order. Later catalog changes do not alter a completed order. IHQ may contact the customer when fulfillment becomes unavailable and may offer an alternative or cancellation.
Order support
Use the IHQ contact page and include the order reference. IHQ coordinates payment, fulfillment, carrier, and production-provider questions for orders placed through IHQ.